Retail Store Manager

Position Title: Latinicity Retail Store Manager
Date Revised: September 2015
Location: Chicago, IL

Position Summary:

We are looking for an exceptionally talented, knowledgeable and resourceful Manager with great experience in directing and managing store staff to protect company assets, maintain store conditions, inventory and presentation, maximize sales and gross profits, customer relations and associate relations through proper controls such as sanitation, inventory, merchandising, payroll and record keeping.

Key Responsibilities:

• Oversees the day to day operations, returned goods, supplier relations, inventory control, and quality customer service to ensure the successful execution of the Company's goals and objectives for this high profile retail location.
• Forecasts the business weekly and monitors and controls labor, supply, inventory, and expense budgets for the store. Monitors weekly, period, and quarterly results and performance against budget.
• Manages the team in the assigned store by providing effective leadership, prioritizing and delegating work, and managing the staffing needs.
• Oversees the scheduling of the store team to maximize labor efficiency and ensure store readiness for peak hours of operation. Continually monitors department performance against budget to achieve productivity and customer service goals.
• Sets the direction for the team and communicates goals, expectations, standards, and policies to ensure that business processes are effective, consistent, and standardized. Ensures adherence to all company policies, practices, and procedures.
• Trains, develops, coaches and leads the team to consistently achieve or exceed budgeted results and maximize customer satisfaction. Communicates performance objectives and manages to performance expectations for staff. Develops effective action plans for under-performers.
• Monitors team performance and recommends process and quality control improvements to achieve business goals and objectives.
• Creates and maintains a customer-focused environment by ensuring the immediate follow-up and resolution of all customer complaints, inquiries, and suggestions.
• Ensures and maintains high standards for safety, cleanliness, and a safe and hazard-free shopping and working environment.
• Monitors and ensures proper inventory levels, stock rotation, and replenishment.
• Develops and maintains effective working relationships with the vendor community and all other internal and external partners and ensures that all business relationships reflect the Core Values of the Company.
• Generates reports daily, weekly, and monthly for sales, labor, returns, and service records. Tracks, analyzes, and posts metrics.
• Ensures confidentiality and safeguards the security of systems and sensitive data.
• Interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Maintain an ongoing awareness of competitive activity in the immediate marketing area.
• Ensure proper usage compliance and handling of all supplies.
• Ensure proper maintenance and safe use of equipment.
• Customer Focus, Tracking Budget Expenses, Pricing, Vendor Relationships, Market Knowledge, Client Relationships.

Performance Metrics:

• Customer:
  • Customer satisfaction.
  • Customer loyalty
  • Effective relationships with internal and external partners
  • Effective written and verbal communication
• Financial:
  • Actual vs. budgeted results
  • Store sales volume and profitability
  • Market penetration
  • Productivity and labor efficiency
• Employee:
  • Effective training, coaching, and development of staff
  • Team knowledge and proficiency
  • Effective team building
  • Reduction in department turnover
  • Reduction in employee accidents
  • Personal and professional growth
• Operations:
  • Quality assurance
  • Improvement in standards of readiness
  • Improvement in procurement methodologies
  • Food safety and sanitation inspection scores
  • In-stock positioning
  • Process improvements
  • Effective resource management

Specials Skills, Training or Experience:

• Bachelor's degree in Business / Management preferred
• Minimum of two years in a retail environment, preferably in the food retail vertical
• Demonstrated management experience with proven leadership and team building skills.
• Strong analytical and problem solving skills
• Excellent verbal and written communication skills
• Proven commitment to and track record of providing outstanding customer service
• Bi-lingual (Spanish speaking) preferred
  

Core Management Competencies:

• Strategic Contribution: Capacity for structured thinking, a questioning approach, sound judgement, and effective decision-making. Innovative, creative, "big picture" focused. Persistent and tenacious in gathering information from multiple sources to understand, identify, and resolve complex problems. Recognizes symptoms that indicate underlying or more significant issues that require attention and analysis. Ability to identify cause-and-effect relationships and trends. Seizes business opportunities that enhance enterprise effectiveness and profitability. Aligns goals and objectives with the Company's strategic direction and Core Values.
• Leadership: Challenges the status quo; creates and communicates a vision that motivates and empowers others to take action; manages uncertainty and complexity; models the way and leads by example; recognizes and rewards contributions and milestones.
• Managing Human Resources: Selects, trains, coaches and develops a professional staff. Optimizes talent and promotes professional excellence. Practices principles of performance management, goal setting, and coaching consistent with the Core Values of the Company.
• Communication: Strong oral, written, presentation, and listening skills. Handles highly sensitive and confidential matters honestly and with the utmost integrity. Demonstrated ability to professionally present information in a clear, concise, and compelling manner that commands attention and respect, using appropriate style, tools, and technology to communicate the desired message.
• Financial and Business Acumen: Demonstrated financial planning, budgeting and analysis skills; works within an approved budget, develops and implements cost saving measures, and contributes to profits and revenue. Ability to understand and integrate various business operations and processes to develop winning strategies. Understands and analyzes the impact of changing business processes, systems, techniques, or other methodologies to the overall operation of the Company. Constructively works within the organization (structure, policies, and people) to continuously improve business performance.
• Project Management: Successfully manages multiple projects and allocates resources (people, budget, equipment, and information) to achieve goals. Anticipates obstacles to goal attainment and devises alternate strategies. Applies effective planning and time management tools; prioritizes team schedules, monitors own and others' progress and makes adjustments when necessary to fulfill commitments within reasonable timeframes and meet deadlines.
• Interpersonal Skills: Persuasive and skillful negotiator. Forms positive and productive relationships with internal and external partners. Strong ability to forge solid working relationships. Proven ability to manage difficult and sensitive issues in a forthright and fair manner. Honest communicator; makes responsible commitments to others and follows through.
• Problem Solving: Accurately identifies and resolves problems in a timely manner. Facilitates group problem solving as necessary; exhibits sound judgment; and involves the appropriate people in the decision-making process. Takes aggressive corrective action to follow through and address problems or identified shortfalls in a manner that meets the needs of the internal or external customer and stays within the operating guidelines of the Company.
• Continuous Learning: Demonstrated belief in and commitment to an attitude and process of regular learning and innovation; maintaining an external focus; staying current on industry trends and competitive intelligence. Optimizes personal and organizational learning to improve overall performance.
• Change Agent: Demonstrated experience in successfully leading significant change programs requiring the ability to spark and motivate a broad constituency of associates, peers, and senior management to new and different thinking. Must demonstrate a passion for seeing the particular change though despite a myriad of organizational obstacles. Actively seeking opportunities to improve productivity and operations.
  

The company reserves the right to revise and change job duties as the need arises. I have read and understand the physical requirements of this position and agree that I am able to perform or meet these duties and responsibilities. This job description does not constitute a written or implied contract of employment.