Host / Hostess

Position Title: Host / Hostess
Reports to: Manager on Duty
Date Revised: May 2015
Location: New York, NY

Position Summary:

Welcome guests in a warm and friendly manner. Greet and seats guest. Present menus in a kindly, professional and quick manner.

Essential Job Functions and Responsibilities:

• Greets and seats guests
• Presents menus to guests
• Informs guests about special menu items
• Enhance the customer experience by treating guests in a friendly and professional manner
• Takes names on a waiting list
• Assign tables
• Run the floor plan board
• Takes guest information and quotes wait to guests accurately when tables are not immediately available.
• Keep an organized host area, clean and well stocked
• Answers phone and answers questions concerning the menu and restaurant.
• Interacts with guests in and as they leave the restaurant to ensure positive dining experience.
• If applicable, take fill and process to go orders
• Maintain restrooms throughout shift.
• Maintain entrance area clean and free of debris to include mopping
• Other duties as directed.

Essential Physical Abilities:

• Ability to work standing up during entire shift
• Endure schedules of 35 to 40 hours per week
• Ability to bend, reach
• Reaches, bends and stoop frequently
• Carry up to 25 pounds.
• Carry 30 to 50 feet highchairs, up to 10 per shift
• Ability to verbally communicate with guests and phone callers
• Bilingual is a plus.
• Frequent washing of hands

Work Environment

• Interior restaurant and kitchen; exposure to temperature extremes, grease, food, noise, appliances, and cleaning agents.
• Hazards include, but are not limited to, slipping, tripping, falling, cuts, scrapes, muscle strains and burns.

Skills:

• Excellent communication skills (verbally interacts with management, servers, team members and guests.)
• Must be able to read, write and determine wait time based on RSR procedures.
• Must visually scan restaurant for clean, unoccupied tables.
• Organizational skills.
• Multi-task oriented.
• Knowledge of workplace safety procedures
• 2 years of experience in a similar position

The company reserves the right to revise and change job duties as the need arises. I have read and understand the physical requirements of this position and agree that I am able to perform or meet these duties and responsibilities. This job description does not constitute a written or implied contract of employment.